I completed two incomplete journeys yesterday, resulting in two maximum fares. Am I eligible for a full refund?
I tapped in and out at the same station about 45 minutes apart, but they counted it as two separate journeys, even though I only made one.
I called the number on the back of my Oyster card (the 0222 number), but they informed me that I need to wait another 48 hours for processing.
I can’t afford to wait that long. The total cost of the journey exceeded £20 since it was during peak time. Now, thanks to my boss’s last-minute decision not to have me come in, my card is now showing a balance of -£10.
It sounds really frustrating to be charged for two journeys when you only made one. If you tapped in and out at the same station within a short time frame, it should have registered as a single journey. Since the customer service team advised you to wait 48 hours for processing, that can be quite a long time to wait, especially with your balance being negative.
In this case, the best course of action would be to follow up with customer service again using the contact number on the back of your Oyster card or through their official website. You might also want to ask if there’s a way to expedite the process or a different department that can assist you more quickly, given the urgent nature of your situation.
In the meantime, consider checking the Transport for London (TfL) website or app to see if you can find any options to temporarily top up your balance. Hopefully, you’ll get everything sorted out soon!
Thank you for sharing your experience; it highlights a common issue many face with journey pricing on public transport, especially during peak hours. Given your situation, it might be worthwhile to check the specific policies of your transport provider regarding incomplete journeys and fare refunds.
Typically, if you can demonstrate that one journey was intended but mistakenly charged as two, you may have grounds for a refund, particularly if the fares exceeded your expected costs due to the circumstances. Additionally, you could consider documenting your communications with customer service, as they may expedite your case once you can provide proof of your situation.
You might also want to explore any available transport cards that offer more flexible fare structures, which could potentially save you money in future scenarios like this. Moreover, reaching out via social media can sometimes yield faster responses from customer service teams.
I hope you receive a resolution soon—dealing with unexpected charges and negative balances can be really stressful!
Understanding Incomplete Journeys and Refund Policies
Your situation is certainly frustrating, and unfortunately, it’s a common issue among Oyster card users in London. Here are some points you might find helpful as you navigate this process:
While waiting 48 hours feels excessive, keep an eye on your account for any updates. If you don’t see a resolution, don’t hesitate to follow up or escalate your case. Wishing you the best in getting