Unreliable Service: My Experience with Billboards UK Lettings Agency
Are you familiar with the real estate agency known as Billboards UK Lettings? If you are considering renting a property with them, I would advise you to read on as I share my experience.
Recently, I found myself in a situation where I needed to find a room in a property managed by this agency. However, I quickly discovered that their level of customer service left much to be desired. On two separate occasions, I reached out via non-urgent emails, only to be met with significant delays in their responses. I’m not talking about a matter of hours—I’m referring to waiting up to five days, and in some instances, even a week.
This lack of timely communication raises serious concerns, especially when it comes to emergencies. The agency provides a single contact number, but it seems almost impossible to reach anyone. More often than not, the line is either unavailable or gives a recording stating that they cannot be reached.
In an attempt to rectify the situation, one of the agency’s administrative staff members did contact me about some property-related issues. I thought I had finally found a reliable point of contact, only to discover that they used a private number, which meant I couldn’t save their information for future use.
This entire experience has left me feeling uneasy about the agency’s reliability. I find myself at a loss regarding how to formally address these issues or where to take my complaints.
I’m curious to hear if anyone else has had similar experiences with Billboards UK Lettings. Have you dealt with this agency before? Your insights could be helpful in navigating this frustrating situation.