Black cab blocked the road to take card payment — is this normal? (Video)

A Frustrating Encounter: Is Blocking Traffic for Card Payments Acceptable?

Earlier today, I encountered a rather infuriating situation that I believe deserves some attention. Just twenty minutes ago, during what should have been a routine drive back home, I found myself stuck behind a black cab that had stopped directly in the middle of a busy road to process a card payment. My baby was in the back seat, crying, and I couldn’t help but feel the mounting frustration of the moment.

The taxi initially halted for a passenger to pay but, after waiting for about a minute, it became evident that the transaction was taking longer than expected. Instead of pulling over to a safer location, the driver decided to inch forward only to come to a stop again, still obstructing traffic in the middle of the lane. Cars were lining up behind me, and we all began honking our horns, yet the driver remained unfazed.

This experience raised significant questions in my mind about the acceptability of such behavior on the roads. Is it actually permissible for drivers to stop like this for a card payment? Or is there an unspoken rule that allows this sort of inconvenience to slip through the cracks unnoticed?

I’ve shared the dashcam footage from my car to provide some context, but I would love to hear your opinions on this matter.

How would you have handled this situation? Is there a protocol in place for situations like these, or does it simply boil down to individual driver etiquette? Your thoughts would be greatly appreciated!

2 thoughts on “Black cab blocked the road to take card payment — is this normal? (Video)

  1. London Traffic Etiquette and Customer Service Expectations

    It’s truly frustrating to witness situations where traffic is inconvenienced for what should be a quick transaction, especially in a busy city like London. While I understand the importance of providing good customer service, there are some considerations regarding road safety and flow of traffic that should be prioritized.

    In London, taxis are generally expected to adhere to certain standards of driving etiquette, which include minimizing disruptions to traffic. Stopping in the middle of the lane for non-emergency reasons can cause delays and safety issues, particularly during busy hours or in areas with limited space. If a card payment takes longer than expected, the driver should ideally pull over to a designated parking or stopping spot, rather than obstructing traffic.

    • Clear communication with passengers about optimal payment methods could help reduce delays.
    • Taxi drivers should be trained to handle such situations efficiently, balancing customer service with road safety.
    • Passengers can also play a role by requesting quick transactions or using contactless options to speed up payments.

    Ultimately, quick thinking and respect for fellow road users are essential. While exceptional cases happen, routine disruptions like these should be addressed through better driver training and possibly stricter enforcement of stopping protocols to keep London’s roads safe and efficient for everyone.

  2. Practical Insights for London Road Etiquette and Passenger Safety

    I totally understand the frustration expressed in this post. Living and driving in London, I’ve seen similar scenarios where minor delays can become major nuisances, especially during busy periods.

    It’s worth noting that, while taxis often need to process card payments on the spot, doing so in the middle of a busy street can pose safety risks for passengers and other road users. Ideally, drivers should pull over to a safe location, such as a designated taxi rank or a nearby kerb, before completing the transaction. This ensures the safety of everyone involved and minimizes traffic disruption.

    In terms of protocol, the London Touting and Licensing regulations emphasize that drivers should prioritize passenger safety and traffic flow. Prolonged stops in traffic lanes without good reason can be subject to penalties or complaints from fellow road users. Additionally, some taxi apps and regulators are gradually encouraging contactless and pre-booked fares to reduce in-situ payment delays.

    • For passengers: It’s reasonable to expect drivers to prioritize safety and minimal disruption.
    • For drivers: Using pre-booking options or stopping at safe locations can help avoid such inconveniences.
    • For policymakers: Continued emphasis on encouraging contactless payments and designated pick-up/drop-off zones in London can improve overall traffic flow and passenger experience.

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