Beware Before Renting a Car from SIXT: My Alarming Experience

When it comes to exploring the breathtaking landscapes of Norway, renting a car can significantly enhance your travel experience. Unfortunately, my recent encounter with SIXT, a car rental service, marred what should have been a delightful adventure. Here’s my story—a cautionary tale for anyone considering renting a vehicle from this company.

The Initial Experience

My journey began smoothly as I picked up the vehicle in Norway. I drove meticulously, ensuring that I returned the car in pristine condition. However, a week after returning the vehicle, I received a shocking email claiming that I had caused damage to the car, and they intended to charge my credit card for repairs.

The “Damage” Photos

In their email, they attached photos alleging “damage” to the rear of the car. To my disbelief, I and several friends could not discern any visible issue. There was a slight dent that they claimed was my responsibility, but I strongly suspected that it had not been properly documented prior to my rental.

Fortunately, I had taken a photo of the vehicle before my rental began to document its condition, including noticeable white scratches around the area in question. The dent, barely visible and seemingly pre-existing, raised serious doubts about their claims.

Unresponsiveness and Disturbing Charges

SIXT’s email demanded a response within three business days, so I promptly submitted my evidence. However, my attempts to communicate with them results in radio silence; they ignored multiple follow-up emails seeking confirmation of receipt.

Weeks later, to my horror, they notified me of a $500 charge for the supposed repairs—an implausible amount for damage I didn’t inflict. Frustrated, I sent a stern email warning them of potential legal action, including public exposure of their practices.

Strangely, this email led to a rapid response from them, claiming they had not received any of my prior communications. I resubmitted my photo, only to be told that they were “closing the case.” I thought I could finally put this issue behind me, but weeks later, I received unexpected news from my bank—SIXT had withdrawn $200 from my account without any prior notification or explanation.

Conclusion: A Word of Warning

My experience has led me to a definitive conclusion: Do not rent a car from SIXT. If you decide to take the risk, ensure you protect your finances. The company seems more focused on