A Cautionary Tale: Unpacking My Experience with Quintain Living in Wembley
If you’re contemplating renting a property through Quintain Living in Wembley, it’s essential to be fully informed about the potential challenges involved. Based on my personal experience, I strongly advise prospective tenants to exercise caution before committing to a lease with this provider.
A Disastrous Flood Incident
My rental unit was severely flooded with sewage from the bathroom, transforming the living space into an uninhabitable environment. The contamination wasn’t just surface-level; the entire flat was soaked in waste, with sewage seeping beneath the flooring. Stepping on the floor revealed sewage squirting out through the seams, illustrating how deeply embedded the problem was. Although some superficial cleaning was attempted, the cesspool beneath the floorboards was left unaddressed, leaving a hazardous and unsanitary environment.
Unresponsive Management and Poor Communication
Since the incident, my ability to reside in the flat has been compromised. I’ve had to stay elsewhere, only returning briefly to pack and assess the damage. Throughout this ordeal, communication from Quintain Living has been notably inadequate. Updates were only received after persistent follow-up, often from maintenance workers or contractors rather than designated company representatives. Promised callbacks from managers never materialized. Frustrated with the lack of responsiveness, I resorted to finding contact details for senior leadership—including the CEO, CFO, and Head of Operations—through online research, highlighting the company’s internal communication deficiencies.
Lack of Accountability and Customer Support
Despite admitting that the flooding originated from the building’s plumbing system, Quintain Living refused to take responsibility for damages to personal belongings. This stance exemplifies their broader pattern of avoiding accountability, leaving tenants to manage the fallout alone. The situation compounded stress and disruption, as tenants struggled to obtain essential information while living amidst unresolved hazards.
The Flat’s Ongoing Unsafe Condition
Despite the flat being uninhabitable, Quintain Living suggested tenants could eventually move back in. However, the property remains unsafe due to the untreated sewage beneath the flooring. Management has indicated that they plan to conceal this issue from future tenants—an unethical approach that compromises tenant safety and honesty.
Misleading Sales and Unfulfilled Promises
Pre-tenancy, I was misled with false assurances. A crack in the window claimed to be scheduled for repair before move-in remained unresolved for over four months after I had already moved in. Additionally, I was informed that because the building’s parking was full