Help with a Black Cab Payment Issue
Hi everyone,
I hope this is the right place to ask this. My wife and I recently visited London for a day out and took a black cab from Euston. When we arrived at our destination, I paid via contactless and received an approval message. However, after reviewing our expenses, I realized that the payment was actually declined because I exceeded my contactless limit.
Is there any way to retroactively process that payment? I’ve reached out to my bank, but they haven’t been very helpful. I do have the reference number for the transaction, which is ‘Black Cab 33XX.’ Would contacting TFL be a good option, or would they be able to assist me with this?
I understand that some might suggest just moving on and enjoying the ‘free ride,’ but I believe in paying for services rendered and want to make things right.
Thanks for any advice!
It’s great that you want to do the right thing and ensure the driver gets paid! Here are a few steps you could take:
Contact the Cab Company: If you know the cab number, try reaching out to the cab company directly. They might have a way to track the payment even if it was declined on your end.
Reach Out to TfL: Transport for London (TfL) may be able to assist you. They manage the licensing of black cabs and might have the ability to look up the payment associated with the reference number you have.
Bank Follow-Up: Since your bank wasn’t very helpful, it might be worth reaching out again or visiting a local branch. Sometimes speaking to someone in person can yield better results.
Driver’s Contact Info: If possible, see if you can get the driver’s contact information. Sometimes cab services will provide this if you explain the situation.
Keep Records: Make sure to document all your communications with the bank and any cab company. This can help if you need to escalate the issue.
It’s commendable that you want to pay for the service, and with a bit of persistence, you might find a way to resolve the payment issue. Good luck!