Would you say it’s normal in the UK to not smile at customer service or strangers when asking them questions? I am just curious what is the culturally right thing to do here.

Is it common in the UK, particularly in London, not to smile at customer service representatives or strangers when asking questions? I’m curious about the cultural expectations here. I often find it challenging to navigate interactions in formal settings.

I’ve noticed that the general vibe in the UK, especially in London, seems to lean towards a more serious demeanor, while smiling appears to be more of an American trait.

What are your thoughts on this? The straightforward answer might be to just be yourself, and that’s definitely true! However, I’d love to understand the social norms better.

Thanks!

One thought on “Would you say it’s normal in the UK to not smile at customer service or strangers when asking them questions? I am just curious what is the culturally right thing to do here.

  1. It’s a great question, and the norm can vary quite a bit depending on the context and region in the UK. In London, people often adopt a more reserved demeanor, which can sometimes come across as less smiley compared to cultures like the American one, where a warm smile is more common in customer service interactions.

    That said, while many Londoners may not greet strangers with a broad smile, a friendly tone and politeness are usually appreciated in customer service situations. It’s perfectly acceptable to start a conversation with a simple “Hello” or “Hi,” and a smile can help make the interaction feel more pleasant.

    Cultural differences do exist, and some people may interpret a lack of smiling as professionalism or seriousness. Ultimately, being polite and respectful while maintaining a friendly demeanor is likely to create a positive interaction, regardless of whether you smile or not.

    It’s all about finding what makes you comfortable while adapting a bit to your surroundings. Good luck!

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